Terms and Conditions

Terms and Conditions

Cloudfy Systems LLP

Last Updated: February 2026

Welcome to Cloudfy Systems LLP (“Cloudfy”, “we”, “our”, “us”). By accessing our website, services, products, subscriptions, or platforms, you (“Customer”, “Client”, “User”) agree to be bound by these Terms & Conditions.

Please read them carefully before using our services.

1. Scope of Services

Cloudfy Systems LLP provides cloud solutions, SaaS subscriptions, productivity tools, IT consulting, licensing, implementation, migration, and managed support services.

Our services may include but are not limited to:

  • Cloud productivity solutions
  • Email & collaboration platforms
  • SaaS subscriptions
  • Security & compliance tools
  • Digital infrastructure services
  • Technical support & consulting

Services are delivered based on mutually agreed proposals, orders, invoices, or contracts.

2. Payments & Billing

2.1 Payment Methods

Payments may be made via:

  • Online Payment Gateway
  • NEFT / RTGS / IMPS
  • Bank Transfer
  • Approved Payment Links / Portals

All payments must be made in favor of Cloudfy Systems LLP unless otherwise specified.

2.2 Invoicing

  • Invoices are generated as per agreed billing cycles.
  • Payment due dates will be mentioned on invoices.
  • Customers must clear payments within the specified timeline.

2.3 Late Payments

Failure to pay on time may result in:

  • Service suspension
  • Account restriction
  • Re-activation charges
  • Additional penalties (if applicable)

Cloudfy reserves the right to suspend services in case of non-payment.

3. Subscription Plans & Renewals

3.1 Subscription Types

Depending on the product, subscriptions may be:

  • Monthly
  • Quarterly
  • Annual
  • Multi-year

3.2 Auto-Renewal

Unless cancelled in writing, subscriptions may auto-renew based on the active plan.

3.3 Plan Modifications

Upgrades or downgrades may affect billing and commitment. Certain annual plans may not allow mid-term downgrades.

4. Cancellation & Discontinuation

  • Cancellation requests must be sent via email to:
    support@trafficdigital.in
  • Requests must be submitted before the 25th of the preceding month (unless otherwise stated).
  • Late requests may result in the next billing cycle being charged.
  • No refunds are applicable for partial usage unless explicitly mentioned.

5. Support & Technical Assistance

5.1 Standard Support

Cloudfy provides assistance related to:

  • Billing
  • Provisioning
  • Licensing
  • Basic troubleshooting
  • Account coordination

5.2 Third-Party Support

For products provided by third-party vendors (Google, Microsoft, Zoho, etc.):

  • Primary technical support is handled by the respective vendor.
  • Cloudfy may assist in coordination but does not guarantee resolution.

5.3 Turnaround Time (TAT)

Standard resolution time: 24–48 business hours, depending on complexity.

6. Customer Responsibilities

The Customer agrees to:

  • Maintain accurate account information
  • Secure login credentials
  • Comply with vendor policies
  • Perform domain verification where required
  • Manage end-user accounts responsibly

Cloudfy is not responsible for losses caused by customer misconfiguration or misuse.

7. Domain & Account Setup

  • Domain verification and admin setup are primarily the customer’s responsibility.
  • Setup assistance can be provided on request at additional charges.
  • Delays caused due to incomplete customer actions are not Cloudfy’s liability.

8. Third-Party Products & Services

Cloudfy acts as a reseller/partner for various SaaS and cloud providers.

All third-party services are governed by their respective terms, including:

  • Usage policies
  • Data policies
  • Service availability
  • SLA commitments

Customers agree to comply with vendor policies in addition to Cloudfy’s terms.

9. Service Suspension & Termination

Cloudfy may suspend or terminate services if:

  • Payments are overdue
  • Terms are violated
  • Legal requirements arise
  • Fraudulent activity is detected

Termination does not waive outstanding payment obligations.

10. Data & Privacy

  • Customer data is handled as per applicable data protection laws.
  • Cloudfy does not access customer data without authorization.
  • Data privacy is subject to vendor policies and Cloudfy’s Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Cloudfy shall not be liable for indirect, incidental, or consequential damages.
  • We are not responsible for business losses, data loss, or service interruptions caused by third parties.
  • Liability is limited to the amount paid by the customer for the concerned service period.

12. Intellectual Property

All website content, branding, documents, and materials belong to Cloudfy Systems LLP unless stated otherwise.

Customers may not reproduce, distribute, or misuse company content without written permission.

13. Legal Action & Recovery

In case of non-payment:

  • Services may be suspended after notice
  • Legal recovery proceedings may be initiated
  • Customers shall bear legal expenses and damages

14. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

All disputes shall be subject to Agra Jurisdiction only.

15. Changes to Terms

Cloudfy reserves the right to update these Terms at any time.

Revised terms will be published on our website. Continued usage implies acceptance.

16. Force Majeure

Cloudfy shall not be liable for delays caused by events beyond control, including:

  • Natural disasters
  • Government actions
  • Network failures
  • Vendor outages
  • Cyber incidents

17. Contact Information

For any queries related to services, billing, or terms:

Email: services@cloudfysystems.com
Website: https://www.cloudfysystems.com
Payments: https://cloudfysystems.com/payments

Acceptance of Terms

By using Cloudfy Systems LLP services, the Customer confirms that they have read, understood, and agreed to these Terms & Conditions.