Terms of Service

By purchasing, subscribing to, or using any product or service offered by Cloudfy Systems LLP (“Cloudfy”, “we”, “us”, or “our”), you (“Customer”) agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use our services.

Cloudfy Systems LLP (LLPIN: AAN-7438, GST: 09AAOFC1060G1ZK) is a cloud and SaaS solutions company registered in India, operating as an authorised reseller and partner for Google, Microsoft, Cisco, Zoom, Adobe, Fortinet, Sophos and other OEM brands.

These Terms apply to all products sold or managed by Cloudfy, including but not limited to Google Workspace, Microsoft 365, Zoom, Cisco Webex, Sophos, Fortinet, Adobe Creative Cloud, Asana, Slack, and all other Cloud & SaaS subscriptions.

We reserve the right to update these Terms at any time. Continued use of our services after notification of changes constitutes acceptance of the updated Terms.

As your authorised reseller and support partner, Cloudfy Systems acts as the first line of support for all Cloud and SaaS subscriptions purchased through us. This SLA defines our support commitments, response times, escalation process, and the scope of services we provide on your behalf.

This SLA covers subscriptions managed by Cloudfy under the following product categories:

• Email & Collaboration — Google Workspace, Microsoft 365, Zoho Mail, IceWarp, Zoho Workplace
• Communication & Meetings — Zoom, Cisco Webex, Google Meet, Microsoft Teams, Slack
• Productivity & Project Management — Asana, Adobe Creative Cloud, TeamViewer, AnyDesk
• Cyber Security — Sophos, Fortinet, Seqrite, Bitdefender, Mimecast, Proofpoint and others
• Cloud Infrastructure — Google Cloud Platform, Microsoft Azure, AWS
• Business Applications — Dynamics 365, Zoho CRM, Zoho Books, Tally Prime, Power BI

All prices quoted by Cloudfy Systems are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Tax invoices will be issued with GST number 09AAOFC1060G1ZK.

Payments are due within the period stated on the invoice. Cloudfy reserves the right to suspend access to managed services if payment is not received by the due date, following advance notice to the Customer.

Refunds on SaaS subscriptions are subject to OEM refund policies. Annual subscriptions are generally non-refundable after activation. Cloudfy will assist in applying for refunds where OEM policy allows.

Licence counts may be adjusted during the subscription period. Additional licences are billed on a prorated basis. Licence reductions take effect at the next renewal unless otherwise agreed.

SaaS subscriptions are provided on an annual or monthly basis as chosen at purchase. Cloudfy will send renewal reminders no fewer than 30 days before expiry for annual subscriptions and 7 days before expiry for monthly subscriptions.

Auto-renewal applies to monthly subscriptions unless cancelled in writing at least 7 days before the renewal date. Annual subscriptions require written notice of non-renewal at least 30 days before the renewal date.

Cloudfy will notify the Customer of any OEM-driven price changes before the renewal date. Continued renewal constitutes acceptance of the updated pricing.

All OEM products (Google Workspace, Microsoft 365, etc.) are the intellectual property of their respective vendors. Cloudfy Systems does not claim ownership of any OEM software or platform.

Customer data stored within SaaS platforms remains the property of the Customer. Cloudfy will not access customer data without explicit consent, except for the purpose of resolving a reported support issue.

Cloudfy Systems retains ownership of any custom configuration guides, documentation, or implementation deliverables created specifically for the Customer under a separate engagement.

To the maximum extent permitted by applicable law, Cloudfy Systems' total liability to the Customer for any claim arising from or related to services provided shall not exceed the total fees paid by the Customer to Cloudfy in the 12 months preceding the claim.

Cloudfy Systems shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of data, loss of profits, or business interruption, even if advised of the possibility of such damages.

Cloudfy is not liable for service interruptions, data loss, or security incidents caused by OEM platform outages, force majeure events, or the Customer's own actions or omissions.

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of India. The parties submit to the exclusive jurisdiction of the courts of Agra, Uttar Pradesh, India.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (India).