Zoom Phone Plans & Pricing India 2026 — Full Guide in INR

Zoom Phone is Zoom's cloud telephony product — a full cloud PBX that gives your team local Indian DID numbers, unlimited domestic calling, IVR, call queues, voicemail transcription and more, all managed from the same Zoom Admin portal as your video meetings.

Unlike Zoom Workplace (the video meeting platform), Zoom Phone has its own separate pricing. And unlike most international SaaS products, Zoom Phone India is priced in Indian Rupees — it cannot be purchased in any other currency.

This guide covers every Zoom Phone plan available in India in 2026, with official INR prices, what each plan includes, which plan suits which business, add-on costs, and how to buy through an authorised Zoom partner.

Zoom Phone India — All Plans at a Glance

All prices are billed annually and exclude 18% GST. Zoom Phone India can only be purchased in Indian Rupees.

Plan 1 — India Pro · ₹800/user/month

The India Pro plan is Zoom's most affordable Zoom Phone plan for India. It is a standalone phone extension plan with metered outbound calling — designed for businesses that primarily need internal calling or that use their own carrier (BYOC).

What India Pro includes

Phone features:

• Extension-to-extension calling (internal, unlimited)
• Outbound calling — metered (pay per minute)
• Advanced phone features — call hold, transfer, forwarding, voicemail
• Bring Your Own Carrier (BYOC) — connect your existing SIP trunks or PSTN carrier to Zoom Phone
• Make and receive calls from the Zoom desktop app, mobile app and compatible desk phones

Meetings:

• 40-minute limit per group meeting
• Up to 100 participants per meeting

Chat: Instant messaging via Zoom Team Chat

AI: Limited AI capabilities — AI help me write in Canvas (3 documents per month)

What India Pro does NOT include

• India DID mobile number (no assigned inbound PSTN number)
• Unlimited domestic calling
• Voicemail transcription (available as feature on higher plans)

Who should choose India Pro

India Pro suits businesses that:

• Already have a carrier agreement or EPABX and want to use Zoom as the phone client without porting numbers
• Primarily need internal calling between employees across offices with metered outbound only
• Are evaluating Zoom Phone before committing to a full unlimited plan

It is not the right plan if you need a local Indian number that customers can dial.

Plan 2 — India Metered · ₹900/user/month

India Metered adds a local Indian mobile number and metered PSTN calling — both domestic and international — making it Zoom Phone's entry point for businesses that receive calls from customers.

What India Metered includes

Phone features:

• India mobile number — a local number that external callers can reach
• Domestic India calling — metered (per-minute charges apply)
• International calling — metered (per-minute charges apply)
• One management portal for all users and devices
• Make and receive calls across desktop app, mobile app and desk phones
• Advanced phone features — IVR, call routing, voicemail, call forwarding

Meetings: 40-minute limit, 100 participants

Chat: Instant messaging

AI: Limited AI capabilities

India Metered vs India Pro

The key differences are:

• India Metered includes a local DID number — customers can call your team on a standard Indian number
• All calling (domestic and international) is metered — per minute charges apply to both inbound and outbound

Who should choose India Metered

India Metered suits businesses with:

• Low to moderate outbound call volumes — teams that make occasional calls rather than heavy outbound calling
• Customer-facing numbers needed (inbound calls from clients, vendors, partners)
• Budget-conscious deployments where unlimited calling would be wasteful for light users

A useful rule: if your users make fewer than 100–150 domestic minutes per month, India Metered will likely cost less than India Unlimited. Above that volume, India Unlimited is better value.

Plan 3 — India Unlimited · ₹1,250/user/month ⭐ Most Popular

India Unlimited is Zoom's recommended Zoom Phone plan for most Indian businesses. It includes a local Indian number, unlimited domestic calling and metered international calling — covering the day-to-day needs of a typical Indian business team.

What India Unlimited includes

Phone features:

• India mobile number — local DID for inbound calls
• Domestic India calling — unlimited (no per-minute charge for domestic calls)
• International calling — metered (per-minute rates apply to international destinations)
• One management portal — admin console, user management, reporting
• Make and receive calls from desktop, mobile and desk phones
• Advanced calling features — IVR, auto-attendant, call queues, call recording, voicemail transcription, call forwarding, call transfer

Optional add-on: Unlimited calling to 19 countries (international calling add-on — see below)

Meetings: 40-minute limit, 100 participants

Chat: Instant messaging

AI: Limited AI capabilities

Why India Unlimited is the most popular plan

For most Indian teams, domestic calling is the high-volume category — sales calls, support calls, internal calls between branches. India Unlimited eliminates the per-minute anxiety on domestic calls while keeping international calls metered (since international volume is typically lower and predictable).

The ₹350/month difference over India Metered pays for itself the moment a user makes more than approximately 30–40 minutes of domestic calls in a month — which is nearly every business user.

Who should choose India Unlimited

• Sales teams and support teams with high outbound call volumes
• Businesses replacing a traditional EPABX or hosted IVRS
• Organisations that need guaranteed call costs for budgeting purposes
• Any business with customer-facing numbers — the unlimited domestic plan removes usage anxiety entirely

Plan 4 — Global Select · Contact Sales

Zoom Phone Global Select is designed for companies operating across multiple countries. It provides one flat per-user price that includes domestic calling in the user's home country — available across 40+ countries and territories.

What Global Select includes

• Unlimited domestic calling in the user's country (from the 40+ country list)
• Domestic SMS and MMS
• Domestic online fax
• Local DID number in the user's country
• Single admin console managing users across all countries
• Simplified billing — one plan regardless of where your users are based

Who should choose Global Select

Global Select is relevant for:

• Indian companies with employees in multiple countries (USA, UK, Singapore, UAE, etc.)
• Multinational organisations standardising on Zoom Phone globally
• Businesses with remote teams across geographies

For pure-India deployments, Global Select is not needed — India Unlimited covers domestic use at a lower price point. Contact Cloudfy Systems if you need a quote for a multi-country Zoom Phone rollout.

Bundled Plans — Zoom Phone + Workplace Together

Zoom also sells Phone bundled with Workplace meetings on a single plan. These bundled plans are listed on the same India pricing page and are priced in INR.

US & CA Unlimited + Workplace Basic · ₹1,488/user/month

(Metered variant available at ₹977/user/month at checkout)

This plan bundles Phone US & Canada Unlimited with Zoom Workplace Basic — the entry-level meeting plan.

What it includes:

Phone:

• Domestic US & Canada calling (unlimited, or metered at ₹977)
• Domestic SMS & MMS
• Domestic online fax (50 pages/month)
• International calling (metered)
• Domestic US/Canada phone number included
• Call recording
• Integrations with Salesforce, Slack, Contact Center, Microsoft and Google
• One management portal
• AI features — post-call summaries, voicemail prioritisation, task extraction

Meetings: 40-minute limit, 100 participants

AI: Limited AI capabilities, AI help me write (Canvas — 3 docs/month)

Who is this for: Indian BPOs, call centres and IT services companies that make high volumes of calls to the US and Canada, or have US-based employees. The plan gives you US numbers and unlimited US/Canada PSTN calling, billed in INR.

Pro Plus (Phone + Workplace Pro) · Contact Sales

All features of US & CA Unlimited, plus:

• Meetings: 30-hour meeting duration, 100 participants (expandable with Large Meeting add-on)
• AI note-taking: Unlimited — covers Zoom meetings, third-party meetings and in-person conversations
• Video: Group videos in channels (25 unique viewers), Zoom recordings, Clips and uploads
• Scheduler: 1 personal booking page
• Canvas: Unlimited AI document creation
• Whiteboard: 3 editable whiteboards

Business Plus (Phone + Workplace Business) · Contact Sales

All features of Pro Plus, plus:

• Phone: Unlimited domestic online fax
• Meetings: 300 participants per meeting
• Scheduler: Unlimited booking pages
• Whiteboard: Unlimited whiteboards
• Enterprise: SSO, managed domains, multi-region storage, device management, information barriers, archival and DLP APIs

Contact Cloudfy Systems for Business Plus and Pro Plus INR pricing.

India Plans vs US & CA Plans — Which Do You Need?

The India-specific plans (India Pro/Metered/Unlimited) are designed for domestic India calling. The US & CA bundled plans are for businesses with significant US or Canada calling needs — typically BPOs, offshore IT teams and companies with US-based clients or employees.

Zoom Phone Add-Ons — India Pricing

Beyond the base plans, Zoom offers three key add-ons for Indian businesses:

Customer Engagement Pack · ₹2,325/month

The Customer Engagement Pack is designed for call centre and front-office teams that need advanced queue analytics and reporting. It adds:

• Enhanced call queue analytics and historical insights
• Wallboard displays for real-time queue monitoring
• Supervisor tools — monitor, whisper, barge, takeover
• Team SMS routing into call queues and auto-receptionist
• Extended reporting for call centre performance management

This add-on is priced per account (not per user) and billed monthly.

Additional Phone Numbers · ₹465/month

Adds extra local, toll-free or international premium phone numbers to your account beyond what is included in your plan. Useful for:

• Businesses that need multiple DID numbers (for different departments, locations or products)
• Adding a toll-free 1800 number alongside your local DID
• International virtual numbers for receiving calls from specific countries

Can be purchased during checkout with any Zoom Phone base plan.

International Calling Add-On · ₹930/month

Adds unlimited international calling to more than 15 countries and regions — removing per-minute charges for high-volume international callers.

Worth adding if your team makes regular calls to specific international destinations (USA, UK, UAE, Singapore, Australia, etc.). Check with Cloudfy Systems for the current country list covered under this add-on.

Zoom Phone vs Traditional EPABX — Cost Comparison

Many Indian businesses are switching from traditional EPABX systems to Zoom Phone. Here is a realistic cost comparison for a 25-user office:

Beyond cost, Zoom Phone removes the hardware maintenance overhead, works across remote and hybrid teams (no physical PBX box dependency), and is managed entirely from a web admin console.

Important Billing Details for India

Currency: Zoom Phone India can only be purchased in Indian Rupees. Unlike Zoom Workplace (which can be billed in USD for some Indian customers), Zoom Phone India is exclusively INR-billed.

GST: 18% GST applies on all Zoom Phone purchases. When you buy through Cloudfy Systems, you receive a GST-compliant invoice for every transaction — enabling you to claim input tax credit.

Billing cycle: Plans are billed annually. Monthly billing is not available for the base plans. Add-ons (Customer Engagement Pack, Additional Numbers, International Calling) are billed monthly.

Annual savings: The annually-billed prices shown above already reflect the annual discount. Zoom does not publicly publish a monthly-equivalent price for Phone plans in India.

Minimum users: Zoom Phone India has no stated minimum user count. Single-user and small team deployments are supported.

Zoom Phone + Zoom Workplace — How They Work Together

Zoom Phone is a separate licence from Zoom Workplace (the video meeting platform). When you deploy both, your users get a single unified app for video meetings, team chat and phone calls.

Licensing options:

1. Standalone Zoom Phone — Add a Zoom Phone plan to users who already have a Zoom Workplace subscription (Pro, Business or Business Plus). Both licences are managed in the same Zoom Admin portal.

2. Zoom Business Plus — Zoom's Business plan that bundles Zoom Phone for every user. If your entire organisation needs both meetings and calling, Business Plus is often more cost-effective than licensing them separately.

3. Phone-only deployment — The India Pro, India Metered and India Unlimited plans include basic 40-minute meeting capability (Zoom Workplace Basic) at no extra cost. So a Zoom Phone-only licence is technically self-contained for light meeting use.

For businesses that run intensive video meetings and need cloud telephony, combining Zoom Business (or Pro) with India Unlimited gives the most complete feature set at a predictable per-user price.

Which Zoom Phone Plan Should You Choose?

How to Buy Zoom Phone in India

Zoom Phone India must be purchased through an authorised Zoom reseller — it is not available via self-serve on the Zoom website for Indian businesses.

Buying through Cloudfy Systems gives you:

• Correct INR billing with a GST invoice for every user licence
• Input tax credit — your business can claim 18% GST paid on Zoom Phone as ITC
• Number porting assistance — move your existing business numbers to Zoom Phone
• Deployment support — DID provisioning, IVR configuration, call routing setup, user onboarding
• Admin training — Zoom Phone admin portal, call queue management, reporting dashboards
• Local support — Cloudfy Systems operates in Indian business hours

Cloudfy Systems is an authorised Zoom Partner in India — we have provisioned Zoom Phone for businesses across sectors including IT services, financial services, healthcare and education.

Get a Zoom Phone quote →

FAQ — Zoom Phone Pricing India

What is the cheapest Zoom Phone plan in India? The India Pro plan at ₹800/user/month (annual, excluding GST) is the lowest-priced Zoom Phone plan in India. However, it does not include a local India number or unlimited calling — it is primarily for BYOC or internal extension use.

Does Zoom Phone India include a local Indian number? Yes — the India Metered and India Unlimited plans include a local India mobile number. The India Pro plan does not include a DID number by default (it is designed for BYOC deployments).

Can I buy Zoom Phone without a Zoom Workplace subscription? Yes. The Zoom Phone India plans include basic Zoom Workplace (40-minute meetings, 100 participants) at no extra cost. You do not need to purchase a separate Zoom Workplace subscription just to use Zoom Phone.

Is Zoom Phone billed in INR for India? Yes — Zoom Phone India is exclusively billed in Indian Rupees. This is explicitly stated by Zoom: Zoom Phone India can only be purchased in Indian Rupee.

What is the difference between India Metered and India Unlimited? India Metered (₹900) charges per minute for all domestic and international calls. India Unlimited (₹1,250) includes unlimited domestic India calling with metered international. For most active users, India Unlimited pays for itself if monthly domestic call usage exceeds approximately 60–80 minutes.

Does GST apply to Zoom Phone in India? Yes — 18% GST is applicable on all Zoom Phone purchases in India. Buying through Cloudfy Systems ensures you receive a GST invoice and can claim input tax credit.

Can I port my existing business phone numbers to Zoom Phone? Yes. Zoom Phone supports number porting from most Indian telecom carriers and hosted VoIP providers. Cloudfy Systems handles the full number porting process as part of deployment.

What is the Zoom Phone Customer Engagement Pack? The Customer Engagement Pack (₹2,325/month) is an add-on for call centre and front-office teams. It adds advanced call queue analytics, wallboards, supervisor tools (monitor/whisper/barge) and team SMS routing. It requires a Zoom Phone base plan.

How long does Zoom Phone deployment take in India? For standard deployments (DID provisioning, basic IVR, user setup), Cloudfy Systems typically completes deployment within 3–7 business days. Number porting timelines depend on the current carrier and can take 7–14 business days.

Is Zoom Phone suitable for replacing a traditional EPABX? Yes — Zoom Phone is a full cloud PBX replacement. It handles IVR, auto-attendant, call queues, call recording, voicemail, call forwarding and routing — all the features of a traditional EPABX, without the hardware.

Cloudfy Systems is an authorised Zoom reseller in India and handles end-to-end Zoom Phone deployment — from licence procurement and number porting to IVR setup and admin training. For current pricing on your required user count and a comparison with your existing phone setup, contact our team.

See also:

• Zoom Workplace Pricing India 2026 — video meeting plan pricing
• Zoom Phone Setup Guide India — DID provisioning, IVR and admin configuration